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Privacy Policy
Footy Stars has established this Customer Privacy Policy to explain how we protect and manage the personal information that we collect from you (the customer) in your online and off line interactions with us.
Your use of the Footy Stars Web site and/or your purchase of Footy Stars products and services constitute your consent to the terms of this Customer Privacy Policy. If you do not agree to the terms of this Customer Privacy Policy, please do not use the Footy Stars site.
Footy Stars’ privacy policy covers the collection and use of personal information that may be collected by Footy Stars anytime you interact with Footy Stars, such as when you visit our web site, when you purchase Footy Stars products and services, or when you contact our sales or support team.
Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Footy Stars, and we go to great lengths to protect it.
Why We Collect Personal Information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product releases, updates, special offers, and promotions that you might like to hear about.
If you do not want Footy Stars to keep you up to date with Footy Stars news, updates and the latest information on products and services click here http://www.FootyStars.com.au/store/login.php and update your personal contact information and preferences.
What Information We Collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re purchasing a product, registering your products, or participating in an online survey. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Footy Stars products you own, such as the product name, the date of purchase; and information relating to service issues. We collect information for market research purposes -- such as your age, favourite sport and team, and where you live -- to gain a better understanding of our customers and thus provide more valuable service.
We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
The Footy Stars website, allows you to create a “Footy Stars Customer ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services.
Here’s how it works: You create a personal profile -- providing your name, gender, date of birth, phone number, email address, and in most cases your mailing address or a credit card number -- and choose a password for security. The system saves your information and assigns you a personal Footy Stars Customer ID -- in most cases simply your email address because it’s unique and easy to remember. The next time you order from the Footy Stars Store all you need to do is enter your Footy Stars ID and password; the system looks up the information it needs to assist you.
In addition, if you update the information associated with your Footy Stars Customer ID it will be available for all your transactions with Footy Stars.
Footy Stars also enables you to purchase and send gift certificates and products, to family members, friends or colleagues. To fulfil your request, Footy Stars may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, etc. The personal information you provide about that person is used only for the purpose for which it is collected. Footy Stars will not use the information collected to market directly to that person.
If you use a bulletin board or chat room on a Footy Stars website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Footy Stars is not responsible for the personally identifiable information you choose to submit in these forums.
When We Disclose Your Information
Footy Stars takes your privacy very seriously. Be assured that Footy Stars does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with entities associated with Footy Stars who will safeguard it in accordance with Footy Stars’ privacy policy. There are also times when it may be advantageous for Footy Stars to make certain personal information about you available to companies that Footy Stars has a strategic relationship with or that perform work for Footy Stars to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Footy Stars’ policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Footy Stars website.
At times we may be required by law to disclose your personal information. We may also disclose information about you if we determine that for law enforcement, or other issues of public importance, disclosure is necessary.
How We Protect Your Personal Information
Footy Stars takes precautions -- including administrative, technical, and physical measures -- to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.
The Footy Stars Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To recognise that our order form is secure, you will notice that when you arrive at our order form page, on the bottom right hand corner of your browser window, you can visibly see a padlock symbol. If you scroll your mouse over it, you will see that it recognises 128-bit encryption. Also, on that page, the internet address changes from http:// to https://
These changes show you that your browser has recognised that you have now arrived at an encrypted, secure page. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payment.
To make purchases from the Footy Stars Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Firefox.
Integrity of Your Personal Information
Footy Stars has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at http://www.FootyStars.com.au/store/login.php and you can request a copy of your personal information, your product history, and your interactions with our sales team by contacting us at the email address below.
If you do not want Footy Stars to keep you up to date with Footy Stars news, updates and the latest information on products and services click http://www.FootyStars.com.au/store/login.php and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Cookies and Other Technologies
As is standard practice on many corporate websites, Footy Stars’ website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us. For example, knowing your first name lets us welcome you with a greeting the next time you visit the Footy Stars Store.
If, however, you prefer not to enable cookies, please feel free to disable cookies in your browser. Search your browsers Help files for information on how to do this. Please note that certain features of the Footy Stars website will not be available once cookies are disabled.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Footy Stars will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Footy Stars website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Our Company Commitment to Your Privacy
As we said, Footy Stars takes protecting your privacy very seriously. To make sure your personal information is secure we communicate these guidelines to Footy Stars employees and strictly enforce privacy safeguards within the company. And we do not knowingly solicit personal information from minors or send them requests for personal information.
Footy Stars’ website has links to the sites of other companies. Footy Stars is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy Questions
If you have questions or concerns about Footy Stars’ Customer Privacy Policy or data processing we invite you to contact us. The Footy Stars Privacy Officer will respond to your inquiry within 30 days.
You may contact us by mail at the following address:
Footy Stars
PO Box 2358
TOOWONG BC, QLD 4066
AUSTRALIA
You may contact us by email at privacy@FootyStars.com.au
You may call us at +61 7 3279 0504.
Footy Stars respects the request of any individual asking to have his or her email address opted-out of our database. As well, every email sent by Footy Stars provides an automated unsubscribe option at the bottom of each email. All other unsubscribe requests can easily be processed by sending an email, including the email address you wish to remove, to unsubscribe@FootyStars.com.au
Footy Stars may update its customer privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
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